It is very difficult to agree on a specific delivery date due to traffic and routing, as well as last-minute changes. But especially when delivering to construction sites, the right customer must be on site at the right time. To ensure that the customer is on site and the delivery is taking place, an SMS is a simple tool. First, the delivery day is announced by e-mail or mail. Then, on the scheduled day, the delivery can be announced by SMS one hour before its final arrival. This increases customer satisfaction because the customer does not have to be on site from 8 a.m. to 6 p.m., but can plan his day accordingly. At the same time, waiting times or failed delivery attempts are avoided, which reduces delivery costs. The customer can also reach the sender ID by phone call or SMS in case he needs more information about the order or wants to change the delivery date.
Case Studies
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